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Privacy Policy Babyproffsen Kalmar

Introduction

We at Babyproffsen Kalmar care about you as a customer and want you to always feel safe when you shop with us. This means, among other things, that we handle your personal data in a way that takes your personal integrity into account. Here, we at Babyproffsen Kalmar explain how we collect, use and protect your data when you visit our website and shop with us. The privacy policy also describes your rights towards us and how you can assert your rights. If you have questions about privacy protection and the processing of your personal data, you can always contact us at info@babyproffsenkalmar.se

What is personal data and what does processing of personal data mean?

Personal data is any information that can be directly or indirectly attributed to a living natural person. Examples of personal data include name, social security number, address, email address, telephone number, purchase history, etc. Processing of personal data means everything that is done with them, such as collection, processing, modification, storage, reading, disclosure, anonymization or deletion.

Who is responsible for the processing of your personal data on babyproffsenkalmar.se?

The data controller is Baby-Komfort AB, registered with the Swedish Companies Registration Office with corporate registration number: 556160-6335. The address is: Skeppsbrogatan 12, 392 31 Kalmar.

Integritetspolicyn gäller när vi, (Baby-Komfort AB,  556160-6335) tillhandahåller produkter och tjänster i samband med köp på babyproffsenkalmar.se as well as when visiting our website, contacting our service and other contact with us. By using our website, you agree to our privacy policy.

1. What information do we collect?

We at Babyproffsen Kalmar use personal data to conduct our business and deliver the products and services we provide. We also use the information to create a better experience when you visit the website and to inform you about your account and products. We also use personal data for marketing activities. We collect the following personal data:

  • First and last name
  • Address
  • Email address
  • Phone number
  • Payment information
  • Customer number
  • Purchase history
  • IP address and information about your use of our website
  • We do not collect card or credit information.
2. How do we collect data?

We collect personal data directly from you when you:

  • Place an order
  • Creating an account on our website
  • Subscribe to our newsletter
  • Contact us via customer service, participate in competitions, take advantage of offers, etc.

We also use cookies and similar technologies to collect information about your use of our website.

3. How do we use your data?

We use your information to:

  • Be able to fulfill our agreements with you as a customer, such as completing purchases, shipping goods, invoicing and payment, and providing support.
  • Be able to provide customer service, answer questions, correct incorrect information.
  • Be able to manage the customer relationship and provide our services.
  • Provide you with relevant information and customized offers in newsletters and on the web.
  • Improve our website and services.
4. Purpose of processing and legal basis

We process your personal data based on the following legal grounds:

  1. To fulfill an agreement: We process your data in order to deliver the products and services you order from us (GDPR Article 6.1(b)).
  2. Consent: In cases where we need your consent to process your personal data, we will ask for this and you have the right to withdraw your consent at any time (GDPR Article 6.1(a)).
  3. Legal obligation: We may need to process your personal data to comply with our legal obligations, such as accounting requirements and reporting to authorities (GDPR Article 6.1(c)).
  4. Legitimate interest: In some cases, we process your personal data based on our legitimate interest, for example to improve our services and website or to market our products and services to you (GDPR Article 6.1(f)).
5. Sharing your data

We share your personal data with trusted third parties who help us provide our services, including:

  • Payment service providers
  • Delivery company
  • Marketing partners and communication services

We only share the information that is necessary for them to perform their services. Personal data may also be disclosed by us if it is necessary to comply with applicable legal or regulatory requirements, to safeguard our legal interests, or to detect, prevent or alert us to fraud and other security or technical problems.

6. How do we protect your data?

We take technical and organizational measures to protect your data against unauthorized access, loss or destruction. We use secure servers and encryption when transferring sensitive data. We do not lend, rent, lease or sell any personal data to other companies or individuals. We take measures to ensure that no unauthorized person has access to your personal data.

We use industry standards such as SSL (Secure Socket Layer) and one-way hash algorithms to store, process and communicate sensitive information. This includes passwords and personal data. SSL is a protocol for secure data transmission through encryption. Encrypted data is not readable by third parties. 

7. Data storage

Your data is stored as long as we have a legal basis to process your data, for example to fulfill the agreement between us or to comply with a legal obligation.

Personal data linked to your purchase/order will be saved for 36 months from the time of delivery, which is the time you have the right to make a complaint or claim about a product according to Swedish law. After that, only data linked to the transaction itself will be stored according to legal obligation in order to comply with the Accounting Act.

In cases where you contact us, we store information as long as a case is active and for 6 months afterwards to be able to answer follow-up questions about how the case was handled. In the case of newsletters and similar mailings where you as a customer have provided your email address, we store the information until consent is withdrawn. This is done by terminating your subscription. 

8. Your rights

You have the right to:

  • Access your personal data:

You have the right to receive information about what personal data about you that Babyproffsen Kalmar processes. Please note that if you request access to your personal data, we may need additional information about you to enable the effective handling of the request and that the personal data is provided to the right person. You can access your data by contacting us at Babyproffsen Kalmar via email or at the address available under the Contact us section. We will respond to requests for access or deletion of your personal data within 30 days. 

  • Correct incorrect information:

You have the right to have inaccurate personal data concerning you corrected. You can also correct inaccurate information concerning you.

  • Delete your data (under certain circumstances):

You have the right to have your personal data deleted provided that it is no longer necessary for the purpose for which it was collected. However, there may be legal requirements that prevent us from immediately deleting your personal data, for example in accounting and tax legislation. 

  • Restrict the processing of your data:

You have the right to demand that our processing of your personal data be restricted.

  • Object to processing based on legitimate interest:

You have the right to object at any time to the processing of your personal data based on Babyproffsen Kalmar's legitimate interests. If you object to such processing, we will only continue the processing if there are legitimate reasons that outweigh your interests.

  • Request data portability:

You have the right, under certain conditions, to obtain and transfer the personal data you have provided to us to another data controller. This applies in cases where the processing is based on your consent or on an agreement to which you are a party. The transfer must also be technically possible.

  • Right to lodge a complaint with a supervisory authority: 

You have the right to lodge any complaints about the processing of your personal data by contacting the Swedish Data Protection Authority. The Swedish Data Protection Authority is responsible for monitoring the application of the legislation, and anyone who believes that a company is handling personal data incorrectly can lodge a complaint. To exercise your rights, please contact us at info@babyproffsenkalmar.se

9. Cookies

We use cookies and similar technologies to improve your experience on our website. Cookies are small text files that are transferred to your device. The website uses two different types of cookies: temporary cookies that are only stored temporarily and disappear when you close your browser, and permanent cookies that are saved for future visits. Babyproffsen Kalmar uses cookies to analyze performance, customize the website according to your wishes and to analyze how you use the services provided by us. We also use cookies to be able to target relevant marketing to you. The functionality of the website is to some extent dependent on temporary cookies, for example to facilitate navigation. Read more about how we use cookies in our Cookie Policy.

You can change the settings on your browser or device to manage the use and scope of cookies. Please note that some features of our website may not function optimally if you block or delete cookies.

10. Contact us

If you have any questions about our privacy policy or how we handle your information, please contact us at:

Baby professionals Kalmar
Skeppsbrogatan 12, 392 31 Kalmar.

info@babyproffsenkalmar.se
0480-25900

11. Changes to the Privacy Policy

We may update and make changes to our Privacy Policy. The latest version is always available here on the website. Any changes will be posted on our website. We recommend that you check this page regularly to stay informed about how we handle and protect your information.